First sale ≠ profit.
Most marketing isn't built for repeat purchases.
On most first orders, you spend more on ads than you make on the sale. Reorders are where the profit is, and your setup isn't going after them.
You're scaling on first-sale ROAS
Nobody's checking if those customers ever come back.
Klaviyo is running the cookie-cutter setup
Standard flows, same newsletter to everyone, loyalty and referral that aren't built for repeats. Nobody's actually working past the second order.
Discount is your only retention tool
Customers wait for the next promo, and every reorder kills your margin.
How The Pretzel Company 3x'd subscription revenue in 12 months.
Our 360° Retention System.
Six levers. One number to watch: gross profit per customer.
List Growth
People visit your site and leave. Get their email first, so you can reach them later without paying for ads.
Email + SMS
Email and SMS are free to send. Use them to bring customers back instead of paying ads every time.
Deliverability
Emails need to reach the inbox. If they end up in spam, everything else falls apart.
Subscription Base Growth
A subscriber buys on a schedule. The more you have, the steadier your business.
Loyalty Program
Pay your customers in points for the things you want more of. Reviews, repeat orders, photos.
Referral Program
Your customers can bring new customers for almost nothing. You just have to make it easy for them.
Most agencies take 2 months. We're live in 2 weeks.
What our clients actually say.
Not just another ecom agency.
There are hundreds of agencies that will run your ads. Very few understand that for consumable brands, the real game isn't the first sale — it's what happens after.
Senior-led, always
You never get handed to a junior account manager. A senior specialist owns your account from onboarding to scaling. The person on the strategy call is the person managing your campaigns.
Real numbers, not platform fiction
We implement first-party tracking from day one. So when we report your ROAS, we're reporting what actually hit your bank — not what Facebook's pixel would like you to believe.
Integrated, not siloed
Your paid team and your retention team work from the same playbook. We attribute revenue to the whole journey — ads that warm, emails that close, and sequences that get customers to reorder.
Month-to-month. No lock-in.
We earn your business every month. No 6-month contracts, no lock-in fees. If we're not delivering, you can leave. We stay because the results keep you.
ICP-focused. Selective by design.
We only work with Shopify brands doing $1M–$5M that sell consumable or replenishable products. We know this space deeply — your competitors, your customer psychology, and your economics.
24/5 Slack access
Your account isn't on email queue. You have direct Slack access to your specialist team. Questions get answered the same day — because your business doesn't wait.
Ready to grow your
recurring revenue?
A free 30-minute call. We tell you what's leaving money on the table and what to fix first.
Best fit for brands that...